Shipments and returns
Package delivery As a general rule, packages are sent within 24 hours after receipt of payment, if you place your order before 12PM we can send it the same day and you will receive it in 4 to 8 days, depending on the area . If the order is made after 12PM, it will go to the next day's bag, so you must take into account that the 4 to 8 days will start the day after placing your order. Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.
The term of return of a product will start from the moment you receive it and it will have 7 working days if you are not happy with your product. The return will be borne by the buyer except in cases of production errors of the product, since it is an article Craftsman and as such may have some small defect that I have passed in the process of preparation. In case you want to return a product you must contact us during the following 7 business days from the reception of your order to the email: firstname.lastname@example.org.
You must send the product to: Jerónimo Escudier (Cuero925), Bilbao Galdakano Road No. 6 3rd, 48004, Bilbao, Bizkaia.
When we receive the product will be inspected for possible damage that may have generated the customer, if the product is perfect, as it was sent will proceed to return your money to the account from which we made the payment; In case you want to obtain another product we can issue a voucher for the total value of the product, always excluding shipping costs.